Please
do include your postal address and phone number with your Internet
e-mail address when ordering. This allows us to reach you in the event
of technical conflicts that occasionally prevent us from establishing
initial e-mail contact with first-time subscribers. Please allow up
to three weeks for your first issue to arrive. (Please note: Our office
may be closed during the summer or year's end for periods of up to
three weeks at a time. Orders received during these periods may experience
a delay.
Please
remember that any instability with your e-mail address or e-mail account
can influence your subscription. On some host systems, if you do not
check your mail often enough your mailbox fills up. When that happens,
or if you change online providers without notifying us, the host rejects
incoming messages to your account. The host also bounces the message
to Apologia with a "mailbox full" or some other error message.
As a result, then OUR mailbox begins to swamp. Consequently, we must
occasionally remove problem addresses from our mailing list. If this
happens, please contact us about the problem and we will re-enter
the e-mail address you specify. If the problems continue with a multiple
of occurrences, Apologia reserves the right to discontinue service.
It is not possible for Apologia to maintain service to unstable e-mail
addresses or accounts.
The best
way to avoid these problems is to keep Apologia current with your
e-mail address changes. Allow up to two weeks for e-address changes
to be implemented by Apologia once we have received them. In most
cases the correction shall be made by us within a day or two.
