Please
do include your postal address and phone number with your Internet
e-mail address when ordering. This allows us to reach you in
the event of technical conflicts that occasionally prevent us
from establishing initial e-mail contact with first-time subscribers.
Please allow up to three weeks for your first issue to arrive.
(Please note: Our office may be closed during the summer or year's
end for periods of up to three weeks at a time. Orders received
during these periods may experience a delay.
Please
remember that any instability with your e-mail address or e-mail
account can influence your subscription. On some host systems,
if you do not check your mail often enough your mailbox fills
up. When that happens, or if you change online providers without
notifying us, the host rejects incoming messages to your account.
The host also bounces the message to Apologia with a "mailbox
full" or some other error message. As a result, then OUR
mailbox begins to swamp. Consequently, we must occasionally remove
problem addresses from our mailing list. If this happens, please
contact us about the problem and we will re-enter the e-mail
address you specify. If the problems continue with a multiple
of occurrences, Apologia reserves the right to discontinue service.
It is not possible for Apologia to maintain service to unstable
e-mail addresses or accounts.
The
best way to avoid these problems is to keep Apologia current
with your e-mail address changes. Allow up to two weeks for e-address
changes to be implemented by Apologia once we have received them.
In most cases the correction shall be made by us within a day
or two.